I’m not sure exactly when it happened but at some point in my life I found that giving gifts became far more enjoyable than getting them. Even as I type this it seems strange to me. I mean, who doesn’t like to get gifts? I am currently thinking of the things I would like to have (as selfish as that sounds) but they are no longer always physical objects. Sure, there are some neat little gadgets that would make my commute a little more enjoyable like maybe satellite radio or the perfect device to hold a hot cup of coffee that would allow me to sip without creating a series of teardrop stains on my jacket or shirt but I don’t think that has been, or ever will be, invented.
Nowadays I’d like to have a smaller waist size, the knowledge that my kids will become successful participants in todays society, less aches and pains when I get up in the morning and so on. When the north pole receives my list this year I’m sure a hearty Ho-Ho-Ho will be in order. But I digress.
What if you could give a gift this year that could be opened every day? A gift that you wouldn’t even need to wrap, not even once? A gift that would create an awesome level of convenience for the recipient no matter who they were? And what if this gift would make the person who you gave it to think of you every time they used it? What if the gift could be easily put inside a stocking? Hogwash you say? We think not.
An electric Garage Door Opener is that very gift. Here’s how to do it.
Step 1: Determine who you’d like to send a garage door opener to
Step 2: Do a little secretive investigation on what size garage door they have
Step 2: Come into our showroom or give us a call with those details
Step 4: We’ll recommend the best Opener for the door in question
Step 5: Purchase a Gift Certificate for the cost of the Opener and Installation
Step 6: Address the envelope with the Recipients Name (we have pens)
Step 7: When no one is looking place said envelope under the tree or in a stocking
Step 8: Be there when they open it!
That’s it. Well done!
Our factory trained technicians and professional support staff will do the rest. We’ll make sure to schedule the install on a day and time that is most convenient for the recipient.
Once installed they will undoubtedly think of you especially when its wicked cold outside or snowing and all they now have to do is push a button to open the door. We even have battery backups available for when the power goes out. For the techie in your life we even have openers that can be controlled with a smart phone! The sky is the limit.
Your Friendly Garage Door Team
Much like a gazillion other people I watch some football on Sundays when the NFL season is underway. I’m a fan for sure but not a super fan like some of my friends and neighbors. I get it, they absolutely love their team. I happen to be a Buffalo Bills fan just so you know where I’m coming from. It’s been a long arduous journey rooting for my team and the love has subsided substantially over the past two decades.
While watching the game yesterday, and in particular a field goal, I thought how easy the pros make that look. I mean, unless you’re talking about a field goal outside 40 yards most pro kickers are so skilled it’s almost a lock that they’ll put 3 points ion the board for their team. But they cannot do it alone. Through the wonderful technology of the DVR I rewound the kick a few times and watched intently to see what else was happening.
The holder is the guy that is calling for the snap. There is a special field goal formation for the linemen and the responsibilities change from protecting the quarterback to blocking for the kicker. In some cases snapper snaps the ball and the kicker is already in motion. That kicker has to take into account the distance, the wind, his starting point and planting foot. We see them taking x number of steps back and x number of steps to the left or right (foot dependent) to get lined up comfortably.
The holder calls for the ball, must receive it, place it on the spot, rotate the ball with laces out if possible, and then hold it for a split second while the kicker makes the kick all without flinching. If all works perfectly the kick is good and high fives are given to everyone.
Everyone on that special team has a job to do all in the span of about 3 seconds and when done correctly it looks like poetry in motion.
They make it look easy.
At Overhead Door we have a special team of our own. Actually we have more then one. We have Commercial Garage Door specialists, Residential Garage Door specialist, Service, Sales, Administration specialist. Our one big team is made up of smaller teams focused on one particular aspect of the business.
When a single customer reaches out to us the details that get set in motion at that moment have been built through years of experience and polished to make it look easy, and be easy, for you the customer.
I did a little exercise over the weekend and counted 13 steps on our end that have to be completed perfectly for us to repair a broken garage door cable quickly, efficiently and on the customers time table.
We make it easy for our customers.
If you’re ever in need of some garage door repair call our team of specialists. You’ll be amazed at how easy we can make it for you. The next time you catch a field goal unit on the field take a look at what happens with that team and don’t just focus on the uprights or use your DVR to watch that poetry in motion.
Your Overhead Door Team
Have you ever bought shoes from a major chain? I mean a store that specializes in only shoes or sneaks, not a department store. You find the perfect pair of footwear for your style and budget hopefully from a friendly and polite salesperson. You box them up and head to the checkout. It is at this point that I am rooting for you that you are the only one in line. If not, you will be presented with a veritable myriad of accessory options. Colored laces, socks, waterproofing (spray and roll-on) and many other accessories for your purchase. The person who is checking you out may even recommend specific items to go with your new kicks.
Who couldn’t use a new pair of socks from time to time anyway.
Its come to my attention that folks out there don’t know just how easy it is to accessorize their garage door. Overhead Door has been innovating since 1921 and some of those innovations include neat little decorative items for your garage door.
We’ll start off with the easiest of all, painting. Yes, it’s true, most doors can be painted and what a canvas that makes. When was the last time you painted something in or around your home that was as easy to get to as your garage door? If you want to change the existing color please call us so we can help you determine if your door will accept paint and what paint you should use.
Decorative hardware is the second, even maybe the first, easiest way to dress up your door. With items like hinges, handles and window overlays you can quickly transform the look and style of your door. Even more accessories exist like door knockers, iron studs, and decorative angle brackets.
Lastly we offer a range of window overlays. There is no quicker way for you to make your door look brand new than to have us show you what your door would look like with an upgraded window pane look or shape.
Let us know if you’d like a consultation or more literature and we’ll be sure to get you what you need.
So there you have it. From purchasing footwear to your garage door you can accessorize in so many ways and some maybe you didn’t even know about.
Your Accessory Team at Overhead Door
We’ve talked at great length about how great our garage door service is, why we’re different, how we innovate every day, and what exactly you can expect when you make a call to us. There is still one thing that we cannot overcome and that is the reputation of others.
As much as we try to be differently better it still comes down to how our industry treats its customers as a whole. I would say, for the most part, that we collectively do a good job. Some better than others but all in all a good job.
There are still some garage door service companies that even in today’s world consciously choose to do business in more of a State Fair Midway style. In other words pretend you’re at the Fair and you’re strolling through the Midway with so much eye-catching neon light it’s almost blinding. Add to that each individual vendor squawking from their booth trying to get your attention that it’s just hard to enjoy yourself. I’ve even felt a little pressure to stop at a booth, drop a $5.00 bill, all in the hopes of winning a goldfish even when I know the odds are stacked against me. This section of the Fair is designed for one thing and one thing only. Grab as much cash as they possibly can, let you try to win a prize that even if you do has very little cost to the vendor, with the understanding that they’ll likely never see you again.
Well, in the garage door business we’re not talking about a $5.00 bill now are we?
But they’re out there. We take phone calls from customers who’ve had the Midway experience and we do everything in our power to make sure you know we understand what happened and to assure you that it is not the norm. You deserve better, much better.
We promise to give you honest, up front, information even if we think you don’t want to know it. We promise to provide the best possible experience no matter the job. We promise you’ll have our full undivided attention no matter what else we have going on. We promise to respect your decision.
So here we are, Overhead Door Company of Albany, providing the friendliest and most professional service possible in our area. To top it all off our prices are the same, if not better, in many situations. How do we do it you ask? The answer is simple. We’re a family run, family operated business. It’s not an option to provide you with less than the world class service you deserve.
Don’t let any door company make you feel like you’re at the Fair. It doesn’t have to be that way, we promise.
Your Overhead Door Team
When I first came on board with Overhead Door it was a whole new world for me. I was in the garage door business and we sold, you guessed it, garage doors.
I found my way here after a decade long career building and running an online e-commerce website. A friend and I started it from an idea back in 1999 to a prospering business with over 20 employees, almost 30 actually, with worldwide sales and the largest market share in our industry domestically. It was awesome and some days I still miss it. When I got the news that our little company was being sold to a much larger organization I was both excited and anxious. Part of the plan was always to grow the company to a point where it had enough value to be sold and we made it there and that was exciting. I wasn’t an owner but operated it as if it were my own. My anxiety was derived from the fact that overnight I became a 40-something year old without a job or college education and a wife and two boys to support.
I had met Dave Ripley, the Owner here at Overhead Door of Albany, through some mutual friends and, lest I bore you with the details of our relationship, we came to a mutually beneficial agreement and here I sit.
So we sell garage doors right? Yep, but only partially. Our real business is service and with service comes scheduling. My past experience tells me that if a customer needs something and we should satisfy that need right now, not in 1 week, 1 day, or even 15 minutes, right now. That’s how my world used to operate on a daily basis. Customer places order, my team would fill and ship the order right now.
So you can only imagine my surprise when I answered one of my first customer phone calls politely and confidently told them we would have someone out there this afternoon only to find out from the scheduling team that it wouldn’t be possible. “What?!” I exclaimed. “Bob, all our service technicians are booked solid until Friday this week.” I was told. “Seriously?!” I asked. So what you’re telling me is that I need to call this customer back and let them know it won’t be today? “No, I will call them back, explain that you’re new, apologize for you and then find out what day and time works best for them.” “Well that sounds fair.” I replied.
I was then asked to stay and listen to the conversation, as part of some training. I did so gladly and was super impressed at how my new team handled it.
That’s how it is here every day. Our entire work day is scheduled around what is most convenient for our customers. From repairs, to new installations, service calls (emergency service included) we take extra care to insure our field technicians have the appropriate time they need to do the job right and extra extra care to make sure we can meet your own scheduling needs.
I only wish I could share with you the system we have for scheduling here at the office but suffice to say that I would need 20,000 words to explain and cover every scenario but, quite frankly, I still don’t understand the scheduling board perfectly and some things need to be kept a secret from our competition.
So, if you need something done this afternoon make sure you ask for me but don’t stray too far from your phone because chances are it’ll will ring shortly thereafter and one of our friendly staff will tell you I am the new guy.
Like many small businesses we spend a fair amount of time paying attention to what our competition is doing. We’re sure they do the same with us and that’s a good thing. It’s a good thing because competition makes us a better company both professionally and technically which ultimately provides you, the customer, with far greater products and services.
We’re pretty sure they pay attention to us as well; in fact, we know they do and that works to your benefit too. All garage door companies need to know or understand their competition and strive to be the best in the market. This is the only way we can collectively build a level of trust in our communities. We all know that a happy customer will tell a couple of people about their good experience and that an unhappy customer will tell 10 times more people about a bad one.
Being a small business we also have competition from other outside entities or more specifically the big box, national chains. They sell garage doors too. They offer online pricing that, at first glance, seems like a terrific bargain. Backed by what we would consider an insurmountable amount of advertising dollars and veritable armies of specialized professionals to show you what they have to offer it can be a challenge to compete.
But again, competition makes us stronger and we compete by providing you with the information needed to make an informed decision, taking the time to personally visit you, and providing you with industry leading installation technicians. If you take our highly specialized staff and combine it with the areas best support after the sale, product warranty and even pricing it’s not a hard decision at all.
True – you can go online, configure your door, and get a price from a big box
True – they have evolved enough to offer similar products in style
True – they can arrange for installation for you from a pool of people willing to do the work
We – send someone out to every location, no exceptions and no charge, to inspect the opening
We – provide you with guidance, design service, and information for many scenarios
We – have product specific technicians that are factory trained to do the work
We – are fully insured
We – can almost always beat their price, get you better quality, and still provide all of the above
We – are a phone call away if you experience any problems and you’ll know who you’re speaking with
So, yes, you can purchase your door from our competition. You may be able to even install it yourself to save a little money in that respect but we call sell you a door, cash and carry, as well. With us you have convenient local access to parts and advice too.
So if the pricing was almost identical, or better, and you are in the market for a garage door ask yourself these questions. Do I want to make a purchase because it seems more convenient or buy directly from the manufacturer? Do I want to have the door installed by factory trained technicians or subcontractor? Will I have a direct number to call if I need service or “Press 1 for sales, 2 for tech support.”? What kind of warranty will I have?
We would be doing you a great disservice by not, at least, letting you know what you could be missing out on.
Your Overhead Door Team
Wheelbarrows, wagons, bicycles, garage doors and more all owe their success and efficiency to Philip Vaughan. From here on out I will use PV for his name because, quite frankly, it’s a weird spelling and I cannot get my fingers to type it correctly.
PV is not a well known inventor. I’d say he falls into the, we’re super glad he invented it and we owe so much to him but we’ll just enjoy the benefit and give nary a thought. Press the gas pedal on your car and it moves forward assuming you’re in drive. Close the lap bar on the Comet at the Great Escape and you’re off on a wild curvy ride that’s smooth as silk. Ever take the train to Florida instead of your car or a plane? That smooth rolling sleeper car you took such a good nap in also must pay homage to PV.
He invented the modern ball bearing design. PV was a Welsh ironmaster who need a solution and the early version of the ball bearing was called a ball race whereas the steel balls ran along a track in an axle assembly.
Ball bearings play an enormous role in our day to day life. Garage Doors would probably not exist. On a standard garage door there are approximately 16 and that doesn’t include those that would be on an electric garage door opener. 16! You’ll find them in the rollers, pulleys, torsion bars, in some cases the locking hardware.
Ball bearings are the unsung hero of our daily activities. Speaking of unsung, have you ever heard a bearing when it goes bad or is left un-lubricated? Oh it sings then and you’ll know cause you’ll hear it for sure.
So the next time you lift your garage door think of Mr. Philip Vaughan (PV for short) and pay a small tribute to his accomplishment.
Overhead Door of Albany
I have a rule. The rule is no politics or religion discussions at work. I’ve had this rule for over 12 years and it’s worked well. There are very few other topics that are so polarizing and can create such heated exchanges in a short period of time. Plus, I believe that your personal opinions should be just that, personal. I am only slightly breaking that rule today to make a point.
Today is October 16th, 2013. Our government has been shut down for a while now and although I read voraciously I still don’t exactly know the real reasons. I know it has something to do with one party not agreeing with the other or the apparent inability for anyone to reach a sensible agreement. If it’s a training class in negotiations that’s ultimately needed I say they give 37 cents to any five-year-old and send them to the drug store counter to buy a pack of gum and watch how easily they get what they want without enough money, just sayin.
Shutdown has such a negative connotation. When you use that word with some other descriptors it can become really ugly. The impending shutdown of the Naval Yard will cause the loss of……. The unexpected shutdown of the reactor caused……. I was driving at 72mph and out of nowhere the engine just shutdown. You get the picture.
In our line of business the shutdown is something we strive for everyday. We not only want your garage door to go up but also down. If your door closes shut it’s in the down position and that’s a good thing. Your car and belongings are now safe and secure inside your garage.
So, from our point of view, we want the shutdown to last years and years. Our products are engineered to do just that. The next time, in the next 12 seconds or so, you hear the word shutdown think of your Overhead Door. That will make the current mess easier to handle psychologically.
Your Overhead Door Team
Garage doors have loads of moving parts. We have outlined in previous articles how you, the homeowner or business owner, can do some service on your door to keep those parts in harmony. Overhead Door of Albany has many moving parts to.
These parts can be broken down into 5 basic groups. We have sales, service, installation, scheduling, and administration. I think many businesses would fall into these basic categories. All the pieces need to work in harmony for our customers to get the professional attention they so rightly deserve. Most of these things happen in the background and there is one single point of contact for all.
Ken Harrington is the general manager here and if you tossed 5 balls at him all at once he would keep all of them in the air with focus and attention and probably yawn at the fact there’s only five. Ken is the big cheese, the main man, the oracle, and all around good guy.
Ken starts and ends his day with how to best serve our customers. He insures that when our service trucks arrive back here at the end of the day that he gets a detailed play-by-play from our technicians and he has this sixth sense about him to probe into items that he thinks need more detail. He’s virtually impossible to fool. I haven’t directly asked him what he does during the overnight with that information but I can tell you this. When we get to work the next day we better be ready to go because we all know that he will be. Maybe it’s his years of military training but in the morning he has questions, guidance, and detailed notes on how the day is going to be formed and if he has a question you’d better be ready to answer.
A quick scan of the scheduling board, directions for the technicians, and sales follow up all happen in the first 10-15 minutes of his day.
Now Ken does have his downsides. A couple that come to mind – first, he’s a Dallas Cowboys fan and second, let’s just say that his cell phone, or more accurately, previous cell phones are stuff that legends are made of. To him these are an invaluable tool and they must be able to take the nonstop use and abuse a man with his drive and work ethic can dish out. Somewhere there’s a place where cell phones go to rest and I am confident there is a group of Kens old phones all huddled together in a corner commiserating with each other.
There is one singular mission for Ken and that is your satisfaction. I can’t think of a better man for the job. Whatever it takes, wherever it takes him, and no matter how long it takes. He won’t rest; pretty sure he doesn’t sleep anyway, until we’ve done the job you expect us to do.
Ken can be reached at the office (518) 348-0444 or by email firstname.lastname@example.org.
Now for the hard part, do I let him review this article or just post it and be ready for the questions in the morning? Let me get my lucky penny out and give it a flip.
No, it’s not a typo we do offer gift certificates here at Overhead Door of Albany. We fully understand that squeezing a garage door into a holiday stocking would require the services of someone like Houdini or David Copperfield. Even with the skills of a magician I would imagine the stocking size needed would be worthy of placement in the Guinness Book.
Garage door gift certificates fall under the category of out-of-the-box thinking. A truly unique gift is something we’ve all tried to think of at some point or another. We know people are looking for unique gifts because there is an entire industry based on just that premise. Google reports that there are 144 million results for that very search phrase.
What can they be used for? Actually, they can be used for anything we offer.
If you wanted to provide your spouse or family member with a blank canvas for replacing your existing door and have it in a nice neat package this could work. With the virtually endless possibilities of color, style, and material configurations available in today’s doors you could easily set your budget after a professional consultation with our staff and let your spouse make the choices. And here’s the best part. We do all the work. Where else are you going to find a home improvement project where you literally not need to lift a single finger?
Maybe you have an elderly parent or family member that is still manually operating their garage door. Providing a gift certificate for a state of the art operator and installation makes all the sense in the world. Our team can help you through that process too. We’ll take detailed measurements of the exact need and give you an exact quote for everything involved. We take it from there and all you have to do is put the gift certificate in a fancy envelope. The very definition of the gift that keeps on giving with OHD providing all the support.
Maybe you have the Do It Yourself-er in the family who like to do projects. Maintaining certain parts of your garage door, as the homeowner, can be done with a few easy steps and some OHD guidance. An OHD gift certificate can be used for parts as well. You can spend a fair amount of time seeking replacement parts for your door, especially for specific parts so why waste your time and energy when our parts counter is just a hop, skip, and a jump away?
Lastly is the service. Having one of our gift certificates is like having an insurance policy in your kitchen drawer. Garage Doors are built for lasting service and performance but we all know that they’re not forever. Over time things get loose, worn, and noisy. With gift certificate in hand and a quick phone call to Overhead Door you’ll be back up and running in no time.
Gift Certificates are available in any denomination and can be purchased during normal business hours with Saturdays also available for your convenience.
The next time you’re looking for that unique gift we hope you’ll give us some consideration and if you find a stocking that can hold a garage door I’ll try to find a nail big enough to tack it to the mantle.
Your Overhead Door Team